I don't normally have time to read other peoples blog posts, mostly scanning them and if it doesn't grab me in the first 5 mins I move on, or put it into my "never gonna read later, but I might' list.
This article from THIS UGLY BEAUTY BUSINESS written by Tina Alberino is defiantly worth a read.
Tina made me chuckle when she wrote about the 5 types os clients, as I can easily shoe horn a few of mine in there....'the constant complainer and Mega bitches, and oh my all time fav The Dependably delayed.......must not forget 'the IOU's' who is the same person as the dependably delayed.
This is a great read, and helpful too...I have seen numerous posts on FB and other forums asking for help with particular difficult clients....and there are some tools in this blog which will do the trick....like this simple and effective suggestion, with the problem I hear about over and over again - kids in the salon....Tina suggestion is to take your client to one side after her appointment and say '"This is our place of business. Your children are hurting our productivity here and disrupting the other clients. In addition, they are a liability. If you bring them with you in the future, we will not be able to service you."
Enjoy this and I hope you find it useful x